Refund policy

Return & Refund Policy

Rakhi Products

At Adinaatri, we want you to be completely happy with your purchase. If something isn't right, we're here to help.

Eligibility for Returns

Returns are accepted only if the product received is broken, damaged, or defective.

The Rakhi must be unused and in its original packaging.

Return requests must be raised within 48 hours of delivery, since Rakhis are often time-sensitive, festival-specific items.

How to Request a Return

Email us at return@adinaatri.com within 48 hours of receiving your order.

Include the following in your email:

Order number

Clear photos/video of the broken or damaged product

A brief description of the issue

Our team will review your request and respond within 1–2 business days.

Non-Returnable Cases

Products damaged due to misuse after delivery.

Requests raised after the 48-hour window.

Products without original packaging or tags.

Refunds

Once your return is approved, a refund will be initiated to your original payment method.

Refunds are typically processed within 5–7 business days after approval.

Alternatively, you may choose a free replacement instead of a refund, subject to stock availability.

For any return, refund, or order-related queries, reach out to us at:

📧 return@adinaatri.com

This policy applies specifically to Rakhi products purchased through Adinaatri. We reserve the right to update this policy at any time.